jj55 Privacy Policy

01 Who We Are

jj55 ("we," "us," "our") is an online casino and sports betting platform operating at jj55.today. We provide a range of gaming and wagering services to Members based in Pakistan and other eligible jurisdictions, including live casino games, slot titles, cricket betting, crash games, and associated account management and payment processing services.

For the purposes of this Privacy Policy, jj55 acts as the data controller in respect of the personal data of its Members and website visitors. This means jj55 determines the purposes for which, and the means by which, your personal data is processed.

02 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by jj55 in connection with:

• Your use of the jj55 website at jj55.today and any associated mobile-optimised versions or applications;
• Your registration of a jj55 account and your ongoing use of that account;
• Any transactions you conduct on the Platform, including deposits, withdrawals, and gaming activity;
• Any communications you have with jj55, including via live chat, email, or any other contact channel;
• Your participation in jj55 promotions, bonus programmes, or surveys;
• Any other interaction between you and jj55 in connection with the Services.

This Policy should be read alongside jj55's Terms & Conditions and Responsible Gaming Policy, both of which contain provisions that interact with and supplement this Privacy Policy.

03 Data We Collect

jj55 collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (used for age verification — jj55 is strictly 21+);
• Residential address, including city, province, and postal code;
• Email address (used for account communications and security alerts);
• Mobile phone number (used for account verification and two-factor authentication);
• National Identity Card (CNIC) number or passport number, where required for KYC verification.

3.2 Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet account reference;
• Bank account details where bank transfer payment methods are used (HBL, UBL, Meezan Bank);
• Debit or credit card details (card number, expiry date) — note that full card numbers are not retained by jj55 and are processed directly by PCI-DSS compliant payment processors;
• Transaction history, including deposit amounts, withdrawal requests, and PKR balance movements.

3.3 Gaming & Activity Data

• Game play history, including games played, bet amounts, outcomes, and session durations;
• Sports betting history, including markets wagered on, stake amounts, and settlement results;
• Bonus credits awarded, wagering progress, and promotional participation records;
• Account login timestamps and session duration data;
• Responsible gaming preferences and self-imposed limit settings.

3.4 Technical & Device Data

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser type and version;
• Unique device identifiers where applicable;
• Pages visited on the jj55 Platform, time spent on each page, and navigation patterns.

3.5 Communications Data

• The content of live chat conversations with jj55 support agents;
• Emails sent to or received from jj55;
• Survey responses or feedback submissions.

04 How We Collect Your Data

jj55 collects personal data through the following means:

4.1 Directly From You

The majority of the personal data jj55 holds about you is provided directly by you during account registration, identity verification, payment processing, promotional participation, and any communications you initiate with jj55. You are not obligated to provide personal data to jj55, but certain data is necessary for jj55 to provide the Services — without it, registration or specific service features cannot be completed.

4.2 Automatically Through Platform Use

When you access and use the jj55 Platform, certain technical and activity data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, session duration, and in-platform navigation behaviour. Please see Article 7 (Cookies & Tracking) for further details on how these technologies are used.

4.3 From Third-Party Sources

jj55 may receive limited personal data about you from third-party sources in the following circumstances:

• Payment processors (such as JazzCash, EasyPaisa, HBL) may share transaction confirmation data with jj55 to facilitate deposit and withdrawal processing;
• Identity verification providers may share verification outcomes with jj55 where you have consented to an electronic CNIC or document verification check;
• Fraud prevention services may share indicators relating to known fraudulent activity patterns to assist jj55 in protecting Members and the integrity of the Platform.

05 How We Use Your Data

jj55 processes your personal data for the following purposes:

5.1 Account Management & Service Delivery

To register and maintain your jj55 account; to verify your identity and age in accordance with jj55's 21+ policy; to process deposits and withdrawals in PKR via JazzCash, EasyPaisa, and other accepted payment methods; to provide access to casino games, live casino tables, slots, and cricket betting markets; and to deliver customer support via live chat and email.

5.2 Regulatory Compliance & Anti-Money Laundering

To meet jj55's obligations under its international gaming licence, including Know Your Customer (KYC) requirements, Anti-Money Laundering (AML) checks, and suspicious activity monitoring. jj55 is required to retain certain personal and transaction data for legally mandated periods to support regulatory audit and investigation.

5.3 Responsible Gaming

To monitor gaming activity for indicators of problem gambling behaviour; to enforce self-imposed deposit, loss, and session limits; to process self-exclusion requests and ensure excluded Members cannot circumvent exclusion; and to contact Members where responsible gaming intervention is considered warranted.

5.4 Fraud Prevention & Platform Security

To detect, investigate, and prevent fraudulent account activity, bonus abuse, unauthorised access, and other forms of platform misuse; to protect the financial interests of jj55 and its Members; and to support any law enforcement or regulatory investigations where jj55 is legally obligated to assist.

5.5 Marketing & Personalisation

Where you have provided consent, to send you promotional communications about jj55 bonuses, new games, and special offers relevant to your play preferences. You may withdraw consent to marketing communications at any time by contacting jj55 support or updating your account notification preferences.

5.6 Platform Improvement

To analyse aggregated, anonymised data about how Members use the jj55 Platform in order to identify areas for improvement, optimise game library curation, and improve the overall quality of the Services offered to Pakistani players.

06 Legal Basis for Processing

jj55 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil jj55's obligations under the Member agreement — including account management, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the contract between you and jj55.
• Legal Obligation: Processing required to comply with applicable law, including KYC, AML, and regulatory reporting obligations, is carried out on the basis of legal compliance.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is based on jj55's legitimate interest in maintaining a secure, fair, and compliant platform, balanced against the privacy rights of Members.
• Consent: Processing for direct marketing purposes is carried out only where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to remember user preferences, and to provide anonymised analytical data about how websites are used. jj55 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform.

7.2 Categories of Cookies Used by jj55

• Essential Cookies: Strictly necessary for the Platform to function. These include session authentication tokens, security cookies, and cookies required to maintain your logged-in state. These cannot be disabled without impairing your ability to use jj55.
• Functional Cookies: Used to remember your preferences, such as preferred language, display settings, and responsible gaming limit configurations. Disabling these may reduce Platform functionality.
• Analytical Cookies: Used to collect anonymised data about how Members navigate the Platform. This data helps jj55 understand usage patterns and improve the Platform experience. These cookies do not identify you personally.
• Security & Fraud Prevention Cookies: Used to detect suspicious activity, identify bot traffic, and protect against account takeover attempts.

7.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the jj55 Platform. Further information on managing cookies is available through your browser's help documentation.

08 Data Sharing & Disclosure

jj55 does not sell your personal data to third parties. jj55 shares personal data only in the limited circumstances described below:

8.1 Payment Service Providers

jj55 shares necessary payment and identity data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard processing networks solely for the purpose of processing your deposits and withdrawals. These providers operate as data processors acting under jj55's instructions and are bound by appropriate data protection obligations.

8.2 Identity Verification & KYC Providers

Where required for age and identity verification, jj55 may share your identity documents and personal details with third-party KYC verification services. These providers are contractually bound to process your data only for verification purposes and are prohibited from using it for any other purpose.

8.3 Regulatory Authorities & Law Enforcement

jj55 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, pursuant to a valid legal order, or where disclosure is necessary to protect the safety of any person or to prevent or report suspected criminal activity including money laundering or fraud.

8.4 Responsible Gaming Organisations

Where a Member has requested referral to an external responsible gaming support organisation, jj55 may share limited contact information with that organisation solely for the purpose of facilitating that referral, with the Member's consent.

09 International Data Transfers

As an internationally licensed platform, jj55 may store and process your personal data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions that may not offer the same level of data protection as the jurisdiction in which you are located, jj55 implements appropriate safeguards to ensure that your data remains protected to a standard consistent with this Privacy Policy.

Such safeguards may include contractual data protection clauses, binding corporate rules, or other legally recognised transfer mechanisms. By using the jj55 Platform, you acknowledge and consent to such international transfers of your personal data in accordance with this Policy.

10 Data Retention

jj55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention principles apply:

• Active Account Data: Personal and account data is retained for the full duration of your active membership with jj55, plus any additional period required by regulatory obligation following account closure.
• Financial & Transaction Records: Transaction histories, deposit and withdrawal records, and associated KYC documentation are retained for a minimum of five years following the relevant transaction or account closure, in accordance with standard AML record-keeping requirements.
• Communications Data: Live chat transcripts and email correspondence are retained for a period sufficient to support complaint resolution and regulatory audit, typically up to three years following the communication.
• Technical & Log Data: Server logs and technical data are retained for up to 12 months from the date of collection, unless a longer retention period is required for active security investigation.
• Responsible Gaming Records: Self-exclusion records and responsible gaming interaction logs are retained for the full duration of the exclusion period and for a minimum of three years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

11 Your Privacy Rights

Subject to applicable law and certain limitations associated with jj55's regulatory obligations, you have the following rights in relation to your personal data held by jj55:

11.1 Right of Access

You have the right to request a copy of the personal data jj55 holds about you, together with information about how that data is being processed. jj55 will respond to such requests within a reasonable timeframe, typically within 30 days of receipt of a verifiable request.

11.2 Right to Rectification

If you believe that any personal data jj55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Members may update certain personal information directly through their account settings; for other corrections, please contact jj55 support.

11.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent (in respect of consent-based processing). This right is subject to jj55's overriding obligations to retain data for regulatory, legal, and responsible gaming purposes, as described in Article 10.

11.4 Right to Restrict Processing

You may request that jj55 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests. During any restriction period, jj55 may continue to store your data but will not actively process it beyond what is legally required.

11.5 Right to Object

You have the right to object to processing of your personal data where that processing is based on jj55's legitimate interests. jj55 will cease processing upon receipt of a valid objection unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

11.6 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent to marketing, please contact jj55 support or update your notification preferences in your account settings.

12 Security Measures

jj55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the jj55 Platform;
• Secure hashing of passwords and other sensitive credentials — jj55 never stores passwords in plain text;
• Two-factor authentication (2FA) available to all Members for an additional layer of account security;
• Access controls limiting employee access to personal data to those who require it for legitimate business purposes;
• Regular security audits and penetration testing of the Platform's infrastructure;
• PCI-DSS compliant payment processing for all card-based transactions;
• Automated fraud detection systems that monitor for anomalous login patterns and suspicious transaction activity.

Notwithstanding the foregoing, no electronic system is entirely immune from security breaches. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jj55 will notify affected Members without undue delay in accordance with its obligations under applicable law.

13 Children & Minors

The jj55 Platform is strictly for adults aged 21 years and older. jj55 does not knowingly collect personal data from individuals under the age of 21. If jj55 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data associated with the account will be reviewed, and appropriate action will be taken in accordance with jj55's underage gambling prevention policy.

14 Changes to This Privacy Policy

jj55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes are material — that is, where they significantly affect how jj55 processes your personal data or your rights in relation to that data — jj55 will endeavour to notify registered Members via their registered email address or through a prominent notice on the Platform prior to the changes taking effect. For non-material changes, the revised Policy will take effect from the date indicated.

Continued use of the jj55 Platform following any modification to this Privacy Policy constitutes your acknowledgement of the revised Policy. The current version of this Policy is always available at jj55.today/privacy-policy.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or jj55's handling of your personal data, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jj55 Platform
• Response Time: jj55 aims to respond to all privacy-related queries within 48 business hours

If you are not satisfied with jj55's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or to jj55's gaming licence regulator. Details of the applicable regulatory body are available from jj55 support upon request.

For responsible gaming related matters, including self-exclusion requests, deposit limit adjustments, and referrals to external support organisations, please visit our Responsible Gaming page or contact the support team directly.